ivee FAQ

Questions? We've got answers

ivee FAQ

Questions?
We’ve got answers

About ivee

How does ivee work?

ivee is a platform that delivers at-home health services, ranging from IV therapy to COVID testing. To order, simply select your desired service, set your location, and enter your billing information. A nurse will arrive to you in as little as an hour. You’ll be sent a brief medical history form to complete before your nurse arrives.

Where can I order ivee services?

ivee currently services New York City, Long Island, Philadelphia, and Northern and Central New Jersey. Don’t see your location? No worries, we’re quickly expanding to cities across the U.S.!

How long does it take for a nurse to get to me?

The ordering process only takes about 2 minutes, and the average wait time is about one hour for nurse arrival.

Who administers ivee services?

Experienced Registered Nurses administer all ivee services. Every member of our nurse team has undergone a rigorous interviewing, background checking, and onboarding process. It is our mission to deliver the safest and most enjoyable home health experience possible.

Can my nurse meet me anywhere?

Yes, your nurse can meet you anywhere. From your office to your home, we’ve got you covered.

IV therapy

Why should I get IV treatment?

IV treatment is an effective method to quickly combat dehydration symptoms, with effects felt within as little as 30-60 minutes. IV treatment replenishes fluids, flushes out toxins, and restores vitamin deficiencies to healthy levels. Our formulas consist of saline, a combination of vitamins and minerals, and sometimes prescription medications if approved by a doctor. Following treatment, most people feel rejuvenated, energized, and in a generally uplifted state.

How does an IV drip work?

First, a nurse places an IV line into your vein, which is connected to a liter of hydration. The bag is then hung above you on an IV pole, and gravity works to deliver fluid to your veins over time. Contrary to popular belief, a needle does not stay in your vein for the entirety of your treatment, just the IV line!

How long does an IV take?

Treatment time varies from person to person, as everyone absorbs hydration at different rates. On average, wellness and recovery IV therapies take 30 to 60 minutes, while NAD+ IV therapies take two to four hours.

What is in your treatment?

Each of our treatments outlines their respective ingredients. Head to our services page to take a deeper look.

Are there any side effects during or following the IV process?

Typically, no major negative side effects are reported during or after IV treatment. Prior to your drip, you provide your allergies and medical history to prevent any potential adverse effects. It is normal to experience a cooling sensation during treatment and for some, light bruising may occur at the administration site after treatment.

Who can get an IV?

You must be 18 years or older to receive treatment. Those with certain medical conditions may not be eligible for IV treatment.

Can you service groups of 5 or more?

Yes, we are happy to service group IV therapy sessions. Please email hello@ivee.app with further details regarding your request.

How quickly can I feel the effects?

The benefits of IV therapy will begin to take effect almost immediately, lasting up to 72 hours following treatment.

Does IV treatment hurt?

IV treatment administration is virtually painless. At most, it is possible that patients feel a slight pinch during the placement of the IV line. Our nurses are licensed medical professionals with extensive IV administration experience, ensuring your safety and comfort throughout the entire experience.

What is the difference between vitamin IV therapy and oral vitamins?

The bloodstream absorbs only a small percentage of vitamins taken oral, as they must pass through the digestive tract. IV treatment delivers nearly 100% of vitamins and minerals to the bloodstream, making its effects both immediate and powerful.

Is IV therapy safe?

Yes, IV therapy is safe. Intravenous therapy has a long history of safety and medical professionals rely on the treatment for its replenishing benefits. Our treatments have been carefully formulated by our medical team and are administered by our expert team of nurses.

What activities can I do while receiving IV treatment?

Once the IV is inserted, tape holds the IV line in place, and a needle no longer remains in your vein. You can move your arm and hand — just refrain from bending it or performing strenuous gestures. You are free to walk around, and can easily perform normal activities, like typing, brushing your hair, and eating.

How often can I get IV treatment?

You should tailor your IV treatment frequency to your body’s demand, which varies from person to person. Our team of Registered Nurses will assist you in making a treatment plan that aligns with your wellness goals.

Will I be charged a fee if I cancel my appointment?

If you have been matched with a nurse and cancel your appointment within two hours of your scheduled booking, you will be charged a cancellation fee of $120. This includes ASAP bookings.

COVID testing

What COVID testing services do you offer?

We offer rapid viral and antibody tests as well as molecular PCR tests.

Is COVID testing free?

There is no patient responsibility for PCR testing. Insurance is encouraged but not required.

Where can I receive COVID testing?

Testing is done at your location.

Can I schedule COVID testing for my business or organization?

Yes, we offer high-volume COVID testing in Pennsylvania and New Jersey. Click here to register your organization now.

How many individuals can you test at once?

We are equipped to deliver as many tests that are needed and perform ongoing testing events for parties as large as 500+. Our distributed medical team and abundant testing supply make this possible.

How long will it take to receive my results?

You can receive rapid viral test and antibody test results within about 20 minutes and PCR viral test results in 48 to 72 hours.

How long in advance do I need to schedule testing?

We are able to service testing within a week’s notice. Head here to register your business or organization now.

What if I receive a statement from my insurance for testing?

Thanks to the CARES Act, COVID-19 testing and related health services are expected to be 100% covered by insurance companies or the federal government for those without insurance.

However, it is still possible that when processing claims from the laboratory (for test specimen processing) or IV Medical (for health services provided), insurance companies could make a mistake and assign a portion or all of the bill to “patient responsibility.” If you see this on an insurance statement (EOB), please know that neither the laboratory nor IV Medical expects you to pay anything. These services are provided 100% free of charge to patients.

After your insurance claim is processed, should you ever receive a bill from either the insurance company or the billing service for IV Medical, this is an ERROR and SHOULD NOT occur. Please notify us immediately, preferably by email at hello@ivee.app, and we will resolve the matter for you.

Payment

How much do IV therapy services cost?

IV treatments range from $199-$999. Depending on your location, COVID testing may be free.

Do you charge any additional delivery fees?

We do not charge any additional fees for delivery. The costs you see listed on the platform are the costs you pay — delivery included.

I have a promo code. Where can I enter it?

The final step in checkout is reviewing your order. After adding a payment method, you will see “enter discount code.” Place your discount code here, and you will see your promotion applied to your total.

Do you offer group rates?

We can accommodate private parties and offer group rates for IV therapy. Orders larger than five drips can be scheduled by contacting our team at hello@ivee.app. High volume COVID testing is available in PA and NJ. You can register for COVID testing here.

Do you accept insurance?

We do not accept private insurance, Medicare, or Medicaid for IV therapy services, however, in most cases, insurance is accepted for COVID testing.

Do you accept FSA?

We do not accept FSA.

Still have questions? Reach out to us

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